Frequently Asked Questions

Our Fatto jewellery is handmade using materials like resin, leather, glass, wood, and surgical stainless steel earring posts, which are widely considered safe for sensitive ears. Each product page lists the specific materials used for that piece.

Many of our stud earrings use surgical stainless steel posts, a common choice for sensitive ears. If you have a known metal allergy, check the material listed on the individual product page before purchasing.

Wipe pieces with a soft, dry cloth after wearing, avoid contact with water, perfume and lotion, and store separately from other jewellery to prevent scratching.

Delivery timeframes vary depending on whether your order contains handmade items dispatched from our Australian studio or made-to-order items produced by our overseas partner studios. See our full shipping times table for accurate estimates by destination.

If your order contains a mix of handmade items and made-to-order items, they ship from different locations and may arrive as separate parcels on different days. You'll receive tracking for each parcel.

Yes, we ship to selected countries. Shipping rates and available services appear at checkout once you enter your delivery address. Customs duties, import taxes or brokerage fees are the recipient's responsibility.

We accept returns on eligible handmade items within 30 days of receiving your order. Items must be unworn, unused, with tags, and in original packaging. Made-to-order, custom/personalised items, sale items and gift cards are not eligible for return. Email us first to request a return authorisation — items sent back without approval won't be accepted.

Please inspect your order on arrival and contact us immediately at amaretuttoaustralia@gmail.com so we can assess the issue and make it right.

Submit a return request first; once it's accepted, place a new order for the replacement. Made-to-order items cannot be exchanged.

Yes! We welcome custom jewellery orders and commissions for artwork. Let us know what you have in mind and we'll do our best to bring it to life.

Each handmade piece is individually crafted in small batches rather than manufactured at scale, which means more time and care goes into every item — and no two pieces are ever perfectly identical.

Email hello@amaretutto.com.au and we aim to respond within 1-2 business days (Mon-Fri AEST/AEDT), or use the live chat button in the bottom right corner of the page.